The Cisco Voice Portal Engineer, Level 3, position will support, troubleshoot and perform change management for CVP deployments.

Job Duties / Requirements:
1. Broad experience with Cisco CVP standalone and enterprise configuration, troubleshooting and change management for large multi-site CVP deployments

2. Experience in the configuration, troubleshooting and change management for large multi-site CVP deployments

3. Experience in configuration, troubleshooting and change management of CVP applications and media including TTS, ASR and Audium/Cisco Design Studio applications

1. Experience conducting assessments and message flow, configuration and application script assessments and redesign, as part of assimilating existing CVP environments into a new support environment
2. Experience debugging script routing and reporting errors
3. Experience conducting moves, adds and changes for queue and forward and self-service CVP models
4. Experience with the configuration and debugging of standalone and ICME controlled CVP instances including:
Unified CVP Reporting Server
CVP VoiceXML Server
Unified CVP VoiceXML Studio
Unified CVPO Operations Console Server
5. A working knowledge of the following components, which are required for a complete CVP solution:
Cisco Ingress Voice Gateway
Cisco VoiceXML Gateway
Cisco Egress Gateway
Cisco Unified Communications Manager (CallManager)
Cisco Unified Contact Center
Cisco Gatekeeper
SIP Proxy Server
DNS Server
Content Services Switch
Third-Party Media Server
Third-Party Automatic Speech Recognition (ASR) and Text-to-Speech and ASR servers
Voice Gateways/VXML Servers
Call Control Servers
Application Servers
Text-to-Speech and ASR Servers
6. Experience with both H.323 and SIP call control for CVP
CVP-I and CVP-D training is highly desirable
7. Additional experience with Cisco reporting, CTI OS, UCCE, ICME scripting, and outboud is considered a plus

Knowledge and/or Skill Requirements:
1. Strong technical, client and people management skills
2. Minimum 5 years experience in design, implementation or support lead roles for large Cisco multi-site contact centers
3. Experience doing QA, support and management of junior support resources on a skills or shift basis