ICM Scripting Engineer, Level 3, will provide support for our client's ICM deployments including design, build, debugging and change management of existing scripts. Will also conduct script assessments and redesign as part of assimilating existing scripts into a new support environment.

Broad experience with Cisco ICME scripting of call routing and skills for virtual multi-site contact centers and UCCE deployments

Skills should include:
1. Experience conducting script assessments and redesign as part of assimilating existing scripts into a new support environment
2. Experience debugging script routing and reporting errors
3. Experience conducting moves, adds and changes to existing scripts used for call routing, translation routing, skill groups, self-service, screen pop, take back and transfer, reporting, CVP call routing, queuing and announcements
4. Experience configuring skills, call treatments in Unity for UCCE is also required
5. Additional experience with Cisco reporting, CTI OS, UCCE, CVP outbound is considered a plus

Knowledge and/or Skill Requirements:
1. Strong technical, client and people management skills
2. Minimum 5 years experience in design, implementation or support lead roles for large Cisco multi-site contact centers
3. Experience doing QA, support and management of junior support resources on a skills or shift basis