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Responsibilities
The CTI OS Engineer, Level 3, will provide support for desktop and server-based agent applications for virtual multi-site contact centers.
Qualifications
Candidate must have broad experience with Cisco CTI OS/CAD SDK and desktop- and server-based agent applications for virtual multi-site contact centers. In addition, must have experience in design, programming and deployment of CTI OS/CAD-based intelligent screen pop and softphone in J2EE, .NET, VB, Siebel, IBM green screen screen scrape and other package environments.
Skills should include:
!. Experience conducting CTI OS interface assessments and redesign as part of assimilating existing desktop screen pops and soft phones into a supporting environment.
2. Experience with Microsoft desktop and server operations, APIs, and Java servelets
3. Experience with Cisco reporting, ICME scripting, UCCE, CVP, outbound, and IPTEL is considered a plus.
Knowledge and/or Skill Requirements:
1.Strong technical, client and people management skills
2.Minimum 5 years experience in design, implementation or support lead roles for large Cisco multi-site contact centers
3.Experience doing QA, support and management of junior support resources on a skills or shift basis
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About the Company |
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Our client is a converged solutions provider delivering infrastructure professional services, management applications and operational maintenance services. They specialize in Unified Communications, Cisco IP Telephony, Contact Center Solutions and Network Management.
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Job Information |
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Job ID: Job-0382
Function: Senior Support Engineer
Domain Vertical: Contact Center Applications SW, CTI, Unified Communications, IP Telephony
States person can live: Virtual - US
Territory:
US
Low Base:
$90k
High Base:
$140K
Total Comp:
$140K +
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