The Contact Center Software Applications Consultant will meet with customers to determine their needs as it relates to applications for their UCCE/IPPC solutions including ICM scripting and routing, Cisco custom report development, CTI OS/CAD applications for agents, and Cisco outbound integration.

Job Duties and/or Requirements:
1. Broad experience with Cisco Unified Communication architectures including:
ICM scripting and routing
UCCE/IPCC and CallManager
PGs
CVP standalone and enterprise
2. Broad experience with at least 2 of the following:
Cisco custom report development
CTI OS/CAD custom development
Cisco outbound integration
Cisco e-mail (E-mail manager/E-Gain)
Cisco Web Collaboration
IPTEL (Cisco IOS and UCCM)

Knowledge and/or Skill Requirements:
1. Broad experience with design, implementation and management of complex Cisco Unified Communications architectures
2. Strong technical, client and people management skills
3. Minimum 8 years experience in design or implementation lead roles for large multi-site contact centers
4. Experience performing QA, oversight and estimation of complex remote projects
5. Candidate must possess knowledge of Contact Center Reporting metrics and be able to define customer-based requirements
6. Candidate should be able to develop requirements and manage all phases of a project from Pre-Sales through Technical Assistance Center (TAC) handoff, including development of Visio drawings, configuration spreadsheets and IOS dependencies