The person will drive the regional business development, strategic account planning, and overall sales of complex contact center solutions for both new target accounts and existing customer accounts. In this role the Contact Center Overlay sales person will perform the lead role in the sales process as a subject matter expert and drive the identification and qualification of contact center sales opportunities, serve as the main customer contact and trusted advisor, and act as a liaison between the account managers and the pre-sales and delivery organizations to ensure the highest level of customer satisfaction. The Contact Center Overlay sales person is responsible for driving the development and delivery of Proposals, Sales Presentations, Bills of Materials (BOMs), Professional Services and Managed Services quotes.
Key Responsibilities:
• Attain and maintain expert knowledge of all products and applications solutions in the areas of contact center infrastructure, IP architected contact centers, speech self service, workforce optimization, customer interaction, managed services, outsourcing and global benchmarking.
• Develop and execute regional business plans with the respective regional sale manager and area vice president.
• Drive complex call center opportunities from inception to customer approval and sign-off
• Work with pre-sales solution architects to deliver Bill of Materials, Professional Services quotes, Professional Services statement of work (SOW), and Managed Services quotes
• Develop and deliver sales proposals tailored to the specific needs of the customer
• Engages the client at a detailed level to gain a detailed understand the business issues and objectives driving the client’s Call Center project.
• Identifies the need for, and engages the appropriate vendor or partner personnel with the proper skill set to assist the solution and technology definition as required by the customer’s opportunity.

Education, Experience, Skills and Competencies Required
• Fifteen (15) years of professional experience
• Ten (10) years of call center experience in management consulting or industry, with a level of senior manager, director or department manager achieved and sustained for at least three years
• Bachelor’s degree required with consultative selling training methodologies also preferred
• In depth knowledge of business drivers for call center and CRM solutions
• In depth knowledge of the business and technical aspects of building and operating a call center
• In depth knowledge of all types of call center applications and adjuncts, and the majority of popular vendor solutions
• Ability to understand and develop a requirements document that can be understood by business and technical professionals
• Must be comfortable communicating at the “C” level as well as the technical level
• Solid communications skills with the ability to speak in front of groups of people
• Ability to map business needs to a solution and codify requirements into call flows
• A team player willing to develop and share Intellectual Capital
• A strong client service orientation
• Demonstrate technical knowledge and consultative skills specific to Cisco Contact Center solutions.