This position will be responsible for managing all engineers and project managers for the contact center solutions group.

Job Duties and/or Requirements:
* Broad experience with design, implementation and management of complex Cisco Unified Communications architectures
* Minimum 8 years demonstrated experience in design or implementation lead roles for large multi-site contact centers
* Experience performing QA, oversight and estimation of complex remote projects
* Experience in creating methodology, standards and process for the successful design, build, test and deployment of contact centers in a Cisco VoIP environment
* Experience in growing contact center practice, revenue and cross-training and mentoring group members

Knowledge and/or Skill Requirements:
* Strong technical, client and people management skills
* 10+ years experience managing contact center consulting, engineers and project managers, with at least 3 years in a Cisco VoIP environment
* Experience in design, build, test deployment and project management of contact center solutions, including CVP, ICM with scripting, CTI OS, CAD, reporting, speech, IVR and distributed call center networks
* Demonstrated experience establishing methodologies, templates and standards for a geographically dispersed professional services organization
* Proven track record of successfully growing a professional services practice while maintaining profitability and high levels of customer satisfaction